Background
Macmillan Publishers, a leading book publishing company, hired CMSTOWP to develop several websites in WordPress.
Opportunity/Challenge
The company needed to create and manage multiple WordPress websites, ensuring they were up-to-date and functioning well.
Solution
CMSTOWP was selected through a referral and impressed the client with their company values aligning with their own. The scope of work included creating a WordPress website and managing and updating the client's websites.
Scope of Work
The scope of work included creating a WordPress website, managing and updating the client's websites, and ensuring they were completed and working well.
Results & Feedback
The project was a success, with the client reporting that the websites were completed and working well. CMSTOWP's project management was impressive, with the team being very responsive and helpful in maintaining deadlines.
Project Management
CMSTOWP's project management was effective, with the team delivering items on time and responding promptly to the client's needs.
Communication
The primary form of communication was virtual meetings and email or messaging apps, which allowed for regular updates and feedback.
Unique Selling Point
The client was impressed by CMSTOWP's great customer service, which was most impressive.
Area for Improvement
The client had no areas for improvement, as CMSTOWP exceeded their expectations in all aspects of the project.
Conclusion
Macmillan Publishers is pleased with the successful outcome of their website development and management project with CMSTOWP. The company's goals were met, and the websites are now functioning well. CMSTOWP's professionalism, project management, and customer service were impressive, and the client would recommend working with them again in the future.
Client's Feedback
"I was blown away by CMSTOWP's exceptional customer service. From start to finish, their team was responsive, communicative, and dedicated to delivering high-quality results. They met deadlines, maintained transparency, and went above and beyond to ensure our satisfaction. I'm thrilled with the outcome and would highly recommend CMSTOWP to anyone seeking a reliable and customer-focused partner."
Christopher Melvin
Director Digital Design & Development
Macmillan Publishers